Listed below are the most common technical support issues raised with our technical support staff. Please take the time to read the information contained within these pages before calling our technical support staff, as most issues can be resolved very quickly and easily when you are in front of your computer system rather than away on the telephone.

Changes to this page and the technical support documents are ongoing. Please check for updates.

Thank-you.
Spirit Support
support@spiritmodems.com.au

General Modem Support Articles

• How do I configure my modem for Telstra FaxStream Duet (Distinctive Ring)?
• My modem keeps dropping off the net, why?
• My modem answers every call as a fax, why?
• I am having problems with my Spirit Ranger56
• How do I activate use my modem as a telephone (SpeakerPhone)?
• What is the initialisation (INIT) string for my modem?
• How can use my SVD modem to talk and send data at the same time, over a single telephone line?

Microsoft Windows Articles

• Troubleshooting modem problems in Windows 98
• Troubleshooting Device Conflicts with Device Manager
• How to Connect to the Internet in Windows 95 and Windows 98
• When I attempt to connect to the Internet, I get an "Error 630", why?
• When I attempt to connect to the Internet, I get an "Could Not Open Port" message, why?
• How to Create and Use the Modem Log File
• How to Create and Use the Windows PPP Log File
• I'm really stuck using Windows. Help!

Windows NT/2000/XP

• Troubleshooting modem problems in Windows NT

• Troubleshooting Problems Communicating on the Internet

• Troubleshooting Internet Service Provider Login Problems (NT)

• How to Capture Modem Commands in Windows (NT/2000)

• Enabling PPP Logging in Windows NT

• Enabling PPP Logging in Windows 2000 & XP
• Incorrect Modem Connection Speed Is Displayed (2000)
• Windows 2000 reports the modem is not available if it is not present or turn off during Windows startup
• Unable to change hardware resources on a PC with an ACPI BIOS
• IRQ "Sharing" and Windows 2000
• "The installation failed because a function driver was not specified for this instance" installing USB modem
• How to Configure Windows 2000 to Send and Receive Faxes
• External Modem Not Available If It Is Not Present During Startup

Spirit Ranger56 Articles

• I am having problems with my Spirit Ranger56

Spirit TV Tuner / Video Capture Card Support Articles

• Common set-up and operation Issues

• Troubleshooting Device Conflicts with Device Manager

Spirit Personal MP3 Player Articles

• Frequently Asked Questions and troubleshooting

Third-party software Support Links

• SuperVoice & SuperFax

• Cheyenne Bitware

• Symantec WinFax
• ULead Software